Orders will be processed within 24 business hours. In the event that any of the products ordered are not available in our inventory, you will be notified via email within 24 business hours.
Order Cancellations and Modifications
Please review your purchase, billing and shipping information before submitting your order. Please note that your Alexander Olch order may begin processing as soon as it is submitted. We will try our best to accommodate modifications to your order; however, we cannot guarantee these changes will be made after your order is submitted. Cancellations can be requested within 30 minutes of placing your order.
Please call 212-925-2110 or email firstname.lastname@example.org with such requests.
Only orders sent within New York State will be charged the appropriate local sales tax. Alexander Olch New York LTD. accepts payments through Visa, Mastercard, Discover, and American Express. You must provide all correct billing information including the cardholder name, credit card number, expiration date, security code, and billing address. To avoid delays, please make sure you have completed the checkout procedure carefully and completely. The amount of your purchase will be debited from your account on the date of sale. Alexander Olch New York LTD. will not be responsible for any delay of goods due to incomplete order forms or unattainable authorizations from credit card companies. Alexander Olch New York LTD. does not accept personal checks for payment.
Alexander Olch New York LTD. ships internationally.
All orders placed on Saturday and Sunday will be processed the following Monday.
Orders placed on holidays will be processed the next business day.
Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. If you would like a signature required at drop off please state that in the notes section of the order. Please indicate if you would like to release the signature from your delivery. UPS and FedEx will make repeated delivery attempts before returning your merchandise to Alexander Olch New York LTD. If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges. Alexander Olch New York LTD. cannot change or alter the delivery method once shipped.
Once your credit card is authorized, you will receive a confirmation email from us. Orders are processed within 24 business hours. Once processed you will receive your order within 1-10 business days depending on the shipping method selected.
You will be charged USPS/UPS/FedEx shipping and handling fees based on type of service chosen at checkout.
*All U.S. orders ship for free with USPS Priority.
*Charges apply for expedited shipping.
*When shipping internationally, shipping charges, as well as all other applicable duties and taxes will be billed to the recipient.
Returns and Exchanges
Please note that all items are made to order by hand at our workshop in New York. If you have received your correct order and are unsatisfied with any or all items, we’re happy to accommodate your return within 14 days of the order’s delivery date. Alexander Olch New York LTD will exchange, issue store credit or issue a refund for goods returned in unworn, unaltered, and unwashed condition with a copy of your original Alexander Olch invoice. Please indicate on your invoice the reason for your return. Refunds will not be accepted on custom or personalized items. Alexander Olch New York LTD reserves the right to decline your return if these conditions are not met. Please contact us at email@example.com if you have any concerns or questions regarding your order or to request a return label. Thank you!
Sales tax is charged based on the customers shipping address, only to states where Alexander Olch New York has a physical presence. Currently this includes:
New York State.
No tax will be applied to all clothing under $110. 4% New York sales tax and 4.5 % New York City tax will be applied to all clothing items that are $110 and more.